We’re committed to protecting and respecting your privacy in line with new EU-wide General Data Protection Regulations (GDPR).
This policy explains (hopefully in plain English) how and why we use information you have given us and how we keep it secure. GDPR also gives you new rights and much more control over your personal data. We’ll tell you about all this below as well.
2. How we collect information from you
Obviously we collect information about you when you contact us about products and services. Typically we need a name, phone number and email address but if you go on to hire our services we may need to know your address and child’s name if it’s a birthday party. We also collect limited information when you visit our website via cookies. These help us improve and personalise our site. We’ve explained more about both in Sections 3 and 4 below.
3. What are cookies and how do we use them
- You Tube (PREF, YSY, YSC, GPS). These cookies enable visitors to watch clips of our shows direct from our site.
- Giggio (_utmvc, visid_incap, incap_ses). Giggio is our third-party customer relationship manager (CRM) software and these cookies specifically relate to our online enquiry form.
Overall, cookies help us to give you a better website experience. However, if you prefer, you can easily turn cookies off in your browser settings. Here are some links to popular browser’s’ instructions as to ‘how to disable cookies’.
- Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- Chrome: https://support.google.com/chrome/answer/95647?hl=en
- Opera: http://www.opera.com/help/tutorials/security/cookies/
- Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
- Microsoft Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
4. How we handle information collected when you contact us about products or services
GDPR requires all businesses to have a lawful basis to process personal data about a customer/prospective customer. The law sets out six different lawful bases to choose from. Business owners have to explain to you how and when we process your data and the legal basis for each occurance. Currently our processing fits into three of the six available bases.
‘Contractual’ basis – this is when processing you data is obvious and necessary, for example you submit an enquiry and ask us to get back to you or you contact us to hire our services. Please be assured, we will only use this data for the purposes of offering relevant services to you.
‘ Legitimate Interests’ basis – we may contact you again after we have provided our services. As an example we might email you in the future to remind you about the same or similar services. We promise we won’t bombard you but we will always give the opportunity to request we never contact you again if you’d prefer not to hear from us.
‘ Legal Obligation’ basis – some processing is necessary because we have to comply with the law. For example, when you make purchases. HMRC require us to keep records for at least five years after the 31 January submission deadline of the relevant tax year.
5. Security of your data
When you give us personal information, we take steps to ensure that it’s treated securely. We will absolutely not share your information with third parties for marketing purposes.
- When you call, email or contact us via our website or social media, any personal information you give is processed electronically and stored safely. Typically, to process an enquiry, personal information will include names, email addresses and phone numbers.
- We use BT as our web host and email provider. BT are UK based and fully adhere to the requirements of GDPR. Emails you send will be encrypted by default.
- When you use our website any information you send via our webform will be secure and communications between your browser and the website are encrypted (SSL).
- If you choose to pay a deposit or any part of our fee by card we use a third party payment processor called WePay. When WePay process payments they use banking industry standard cryptographic algorithms during data transmission (HTTPS with RSA 2048 bit key and SHA 256 certificate) to ensure your card details are always secure.
- We also use the BACS payment system which also offers robust banking-standard security and protection to make sure your bank details are processed securely.
- We use a third party CRM (Customer Relationship Management) provider, Giggio. Giggio are fully GDPR compliant. When we enter information into Giggio it is fully Encrypted (SSL). More details are here: http://getgiggio.com/DataProcessingTerms.html.
6. Access to your personal information
General Data Protection Regulation provides increased rights for individuals. This is the full list of individual’s rights. They don’t apply in all circumstances. However, if you wish to exercise any of these rights please contact us using the details below and we’ll be happy to help.
- The right to be informed about the processing of your personal information.
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
- The right to object to processing of your personal information.
- The right to restrict processing of your personal information.
- The right to have your personal information erased (the ‘right to be forgotten’).
- The right to request access to your personal information and to obtain information about how we process it.
- The right to move, copy or transfer your personal information (‘data portability’).
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
After receiving any request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. Whilst we’re expected to provide you with a copy of the information free of charge, we can charge a ‘reasonable fee’ if your request is unwarranted.
7. Data retention period
GDPR says we shouldn’t retain your data for longer than is necessary. We’ll only hold your personal information:
- For as long as we have reasonable business needs – like carrying out bookings.
- To comply with our legal obligations to HMRC. HMRC require us to keep records for at least five years after the 31 January submission deadline of the relevant tax year.
8. How you can complain
If you are not happy with how we handle your data or you have any complaint then you should tell us by email. Our address is email@example.com.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/.
9. Contact details
You can contact us:
- by post, to 29 Harding Way, Marcham, Oxfordshire, OX13 6FJ,
- using our website contact form,
- by telephone, on 07708 251312,
- by email, using firstname.lastname@example.org.
© 2018, Peter Kidd